Data protection

Mellbet Privacy Policy — How We Keep Your Information Safe

Your personal information matters to us at mellbet. This Privacy Policy clearly explains what data we collect, how it is used, and what rights you have.

Last updated: January 2026
Why your information is safe with us

The steps we take to protect your privacy at mellbet

SSL Encryption

All your data is protected with 256-bit SSL encryption. No third party can access your data during transmission.

Data is never sold

Mellbet never sells your personal information to third parties. Your data is used solely to improve our services and maintain security.

Secure data storage

Your information is stored on secure servers and can only be accessed by authorized personnel when necessary.

Cookie control

We use only essential cookies. You can update your cookie preferences at any time and disable non-essential cookies.

Your Control

You can request to view, correct, or delete your information at any time. We respect your rights over your own data.

International standards

Mellbet follows international data protection standards, and our security systems are audited on a regular basis.

1Introduction & scope

Welcome to mellbet.win. This Privacy Policy ("Policy") applies to all services available on the mellbet platform. By using our website or creating an account, you are agreeing to this Privacy Policy.

Mellbet believes that protecting the privacy of every player's personal information is both an ethical and legal responsibility. We therefore maintain full transparency about how your data is handled. This policy is written in plain, easy-to-understand language so you always know how your information is being used.

Please note: This Privacy Policy is an integral part of mellbet's Terms and Conditions. We recommend reading both documents before using our services.

This policy applies to: the mellbet.win website, mobile applications, live chat support, and all authorized mellbet services. We follow the principles of GDPR and international data protection laws.

2What Information We Collect

Mellbet collects only the information that is necessary. Collecting unnecessary data goes against our policy. Full details are provided below:

Personal identification information

  • Full name and date of birth (for age verification)
  • National ID or passport number (for KYC verification)
  • Residential address
  • Mobile number and email address

Financial information

  • Payment method details (Mobile Banking, Nagad, bank account number)
  • Transaction history
  • Deposit and withdrawal records

Technical information

  • IP address and device information
  • Browser type & operating system
  • Time spent on site and list of pages visited
  • Login time & location data

Gaming behavior data

  • Betting history & favorite games
  • Gaming session duration
  • Win and loss amounts

What we do not collect: Your full payment card number is not stored directly in our systems. Payment gateway services operate in a separate, secure environment.

Data types Purpose of collection Retention period
Identity information KYC verification, legal requirements 5 years after account closure
Financial information Payment processing, fraud prevention 7 years after transaction
Technical logs Security, system improvements Up to 12 months
Gaming data Responsible gaming, dispute resolution 3 years after account closure

3How Your Information Is Used

Mellbet uses your information only for specific purposes. Each reason is clearly outlined below:

Service delivery and management

  • Creating and managing your account
  • Processing deposits and withdrawals
  • Bonus & promotion management
  • Personalizing your gaming experience

Safety and security

  • Fraud and money laundering prevention
  • Detecting suspicious activity
  • Preventing the use of multiple accounts
  • Ensuring account security

Legal and regulatory requirements

  • Age verification (18+)
  • Meeting licensing authority requirements
  • Compliance with AML (Anti-Money Laundering) Regulations

Contact & support

  • Notifying you of important account updates
  • Providing customer support
  • Sending promotional offers with your consent

Marketing communications: You can opt out of promotional emails or messages at any time. Update your preference through your account settings or by contacting our support team.

4Data sharing and disclosure policy

Mellbet does not sell or rent your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

Approved service providers

Only the necessary information is shared with payment processors, identity verification agencies, and technology infrastructure providers. These third parties operate under strict confidentiality agreements.

Legal obligations

Information may be disclosed to satisfy court orders, government directives, or regulatory requests. Applicable laws are always observed in such cases.

Corporate transactions

In the event of a change of ownership or merger, user data may be transferred to the new entity. You will be notified in advance if this occurs.

Never shared: Your payment card details, password, and full ID document numbers are never shared with advertisers or marketing agencies.

5Cookie Policy

Mellbet uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies We Use

  • Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
  • Functional cookies: To remember your language preferences and settings.
  • Analytics cookies: Analyzes user behavior to improve site performance.
  • Marketing cookies: To show you relevant ads — you can turn this off.

Cookie control: You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6Data protection measures

Mellbet employs industry-leading, multi-layered security measures to protect your data. Our security framework includes:

  • Encryption: TLS 1.3 and 256-bit AES encryption are used for all data transmissions
  • Firewall: Servers are protected by an advanced web application firewall.
  • Regular audits: Regular system audits conducted by third-party security experts
  • Access controls: Only authorized personnel can access specific data
  • Data backup: Regular secure backups and disaster recovery planning
  • 2-factor authentication: 2FA option available for account security

Security breach: In the event of a data breach, mellbet will notify affected users within 72 hours and take the necessary steps to address the situation.

7Your Data Rights

As a mellbet user, you have important rights over your own data. Each right is described in detail below:

Right to access your data

You have the right to know what information we hold about you and to receive a copy of that data.

Right to rectification

You may request corrections to any inaccurate or incomplete information.

Right to erasure

You can request that your data be deleted in certain circumstances.

Right to restrict processing

You can request that we limit the use of your data in certain cases.

Data portability

You may request a copy of your information in a machine-readable format.

Right to withdraw consent

You may withdraw your consent to marketing communications at any time.

To exercise your rights: Email us at [email protected] or reach out via live chat. We will respond to your request within 30 days.

8Protection of children's privacy

Mellbet strictly does not provide services to anyone under the age of 18. Child protection is a top priority in our privacy policy.

  • Age verification is mandatory during registration
  • We do not knowingly collect any information from individuals under the age of 18.
  • If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.
  • If you believe your child is using mellbet, please notify our support team immediately.

A note for parents: Use parental control software to keep minors away from online gaming. To learn more about responsible gaming, visit our Responsible gambling page View.

9Third-party services and links

Mellbet uses certain third-party services on its platform to support our operations. These services have their own privacy policies.

Payment processor

Mobile Banking, Nagad, and other payment gateways follow their own security protocols. mellbet never stores your complete payment details.

Identity verifier

Approved third-party providers are used for KYC (Know Your Customer) verification. These organizations comply with international security standards.

Analytics services

Analytics tools are used to improve site performance. This data is fully anonymized and cannot be used to identify individuals.

External link: mellbet is not responsible for the privacy practices of any external links found on our platform. We recommend reading their policies before visiting any external site.

10Privacy Policy changes

Mellbet reserves the right to update this Privacy Policy at any time. If changes are made, we will notify you in the following ways:

  • The "Last Updated" date on this page will be changed
  • A notification will be sent to your registered email for any significant changes
  • A notice will be shown upon logging into the platform

Continuing to use mellbet after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may close your account.

Note: Visit this page regularly and check the "Last Updated" date to stay informed about any changes.

11Contact & complaints

Contact us for any privacy-related questions, concerns, or complaints. mellbet's data protection team is always ready to help.

  • Live chat: 24/7 live support available
  • Email: [email protected] (responses provided within 30 days)
  • Language: Full support available in Bengali

Our commitment: We will process any privacy-related request within 30 days. For urgent matters, please contact us via live chat.

Ready for a safe and trusted gaming experience?

Your information is completely secure at mellbet. Register now and enjoy gaming with complete peace of mind.

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